Refund policy

 

Refund & Return Policy

At IceKouture, every order is made with love and carefully inspected before it ships. Please review our policy before placing your order.

Returns

Due to the nature of our products, all sales are final. We do not accept returns or exchanges unless an item arrives damaged, defective, or you received the wrong item.

Custom & Personalized Jewelry

All custom and personalized pieces are made specifically for you. Because of this, custom orders cannot be canceled, returned, exchanged, or refunded once production has begun.

Please double-check all names, dates, fonts, colors, chain selections, and shipping information before placing your order. IceKouture is not responsible for customer-entered spelling or design errors.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you received the wrong item, please contact us within 48 hours of delivery.

Include:

  • Your order number
  • Clear photos of the item
  • Photos of the packaging (if applicable)

Once reviewed, we’ll gladly replace the item or provide another appropriate solution.

Order Cancellations

Standard jewelry orders may be canceled within 12 hours of purchase if they have not entered processing.

Custom orders may only be canceled before production begins. Once production starts, cancellations are no longer possible.

Processing & Shipping

Processing times vary depending on the item.

  • Ready-to-ship jewelry: Up to 7 business days processing.
  • Custom jewelry: Approximately 1–4 weeks depending on the design.

Shipping times are separate from processing times and begin once your order has shipped.

Lost, Stolen, or Delayed Packages

Once a package has been shipped and accepted by the shipping carrier, IceKouture is not responsible for lost, stolen, delayed, or misdelivered packages.

If your package is marked as delivered but cannot be located, please contact the shipping carrier directly to file a claim.

Incorrect Shipping Address

Customers are responsible for providing the correct shipping address at checkout.

If an incorrect address is entered, please contact us immediately. If your order has already shipped, we are unable to reroute it.

Orders returned due to an incorrect or incomplete address may be reshipped after the customer pays the applicable shipping fee.

Refused or Unclaimed Packages

Packages returned because they were refused or left unclaimed are not eligible for a refund. Customers are responsible for any reshipping costs.

Refunds

Approved refunds (if applicable) will be issued to the original payment method after inspection and approval.

Original shipping charges are non-refundable.

Contact Us

If you have any questions regarding your order or this policy, please contact us before placing your order.

Thank you for supporting IceKouture. We appreciate every order and look forward to creating something special for you.