FAQS/POLICY


HEALTH UPDATES: We are still operating and taking extra precautions for everyone safety. With this being said please read the following information:

All sales are FINAL & NO REFUNDS OR EXCHANGES !!!!! 

♡ Shipping is usually 2-3 days *depending on USPS*

♡ Pre-order and custom items shipping can vary from 1-4 weeks

PLEASE MAKE SURE YOU PROVIDE YOUR CORRECT ADDRESS!!!!!!

*If you provided your wrong address and/or your package is shipped back to us YOU mustPAY an additional shipping fee or we will NOT reship your package*

Once we ship out, We are NOT responsible for lost & stolen packages (please contact the shipping provider)

For any questions/concerns or any additional information you can DM us on Instagram @ice.kouture or EMAIL us: ice.kouture.inc@gmail.com