FAQS/POLICY
HEALTH UPDATES: We are still operating and taking extra precautions for everyone safety. With this being said please read the following information:
♡ All sales are FINAL & NO REFUNDS OR EXCHANGES !!!!!
♡ Shipping is usually 2-3 days *depending on USPS*
♡ Pre-order and custom items shipping can vary from 1-4 weeks
PLEASE MAKE SURE YOU PROVIDE YOUR CORRECT ADDRESS!!!!!!
*If you provided your wrong address and/or your package is shipped back to us YOU mustPAY an additional shipping fee or we will NOT reship your package*
Once we ship out, We are NOT responsible for lost & stolen packages (please contact the shipping provider)
♡
For any questions/concerns or any additional information you can DM us on Instagram @ice.kouture or EMAIL us: ice.kouture.inc@gmail.com